Shipping and Charges

Prices include 21% VAT in Belgium and 21% VAT in the Netherlands.

Minimum order value
The minimum order value is 20€.

Delivery time
Packets are dispatched Monday to Friday, no shipping on Saturdays and Sundays.Please allow one weekday for your parcel to be ready for dispatch. The delivery time of your parcel depends on the country. Parcel transit time is 3-4 days within Belgium and 4-5 days to the Netherlands.

After your parcel has been dispatched, you will receive an e-mail from the deliverer with a link where you can check the status of your shipment.

Packing stations
Only for deliveries to Austria and Germany.

Buyer's obligation to accept ordered goods and consequences of default of acceptance

You are obliged to enable delivery of the ordered goods and to accept them. If you refuse to accept the goods or do not make it possible (e.g. by being absent at the time of delivery or lacking alternative delivery options such as collection from the post office or delivery to a neighbour), you are in default of acceptance. In the event of a delay in acceptance, the buyer must reimburse the seller for any additional expenses incurred as a result. These include, in particular, return shipping costs, new shipping costs and any storage costs. Additional fees, such as penalty postage for non-collection, may also fall under the obligation to pay compensation. We therefore ask you to ensure that the goods are accepted, as we will charge you the additional costs of € 5.00 in the event of a delay in acceptance.

Returns
You have the right to cancel this contract within 14 days without giving reasons. If you wish to return your package, please send us an e-mail to office@biomat-shop.com and inform us about the return, otherwise it will be difficult to allocate the goods. We nehmen the direct costs of the return shipment for our account if the return takes place within Austria and Germany. You can find more information on this in our General Terms and Conditions.